FForward, LLC trading as Digital Chief (Digital Chief) respects the right of individuals to have the privacy of their personal information maintained. We recognise the importance of personal information privacy and comply with the requirements of the Privacy Act 1988 (Cth) with respect to the collection, storage and application of personal information.

By visiting our website (“digitalchief.co” or other related websites), you are accepting the practices described in this privacy policy.

1. Internet Service Provider

1.1. The Digital Chief website (Site) and electronic mail may be managed by a third party website host provider. When you access the Site or transmit electronic mail to Digital Chief, you, or your ISP, are connecting to the third party’s server.

2. What about links to other websites?

2.1. This privacy policy applies solely to information collected by this Site. This Site may contain links to other sites. We make no representations or warranties as to the privacy practices of any site operated by a third party and are not responsible for the privacy policies of such sites.

2.2. We recommend that you examine the privacy policy for all third party websites you visit to understand their procedures for collecting, using and disclosing personal information.

3. E-mail addresses

3.1. Digital Chief may record an individual's e-mail address if the individual registers an account on the Site, sends Digital Chief an email, orders a product from the Site or downloads a free or trial product from the Site. The email address will be used for the purposes for which the individual provides it, and may also be added to Digital Chief’s marketing mailing list for the purposes of direct marketing to you by email. Refer to paragraph 7.7 below if you wish to opt out.

4. Security

4.1. Please note that, while Digital Chief has implemented a number of security measures to secure information (such as personal details or other similar information) that you have provided to us via this Site, the Site is linked to the Internet which is inherently insecure. Accordingly, Digital Chief cannot provide any definitive assurance regarding security of the information. So while Digital Chief strives to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Digital Chief will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information due to the Site being linked to the Internet.

4.2. Similarly, Digital Chief accepts no responsibility for unauthorised use of passwords, user ID’s or any other security mechanism provided to you, other than unauthorised use by Digital Chief’s staff.

4.3. When personal information is collected by Digital Chief, Digital Chief will take all reasonable steps to protect that information from misuse, loss or unauthorised access.

4.4. The Site may contain links to other websites. Digital Chief is not responsible for the privacy practices, policies or content of those sites.

5. Cookies

5.1. This Site uses persistent cookies to make using this Site an easy experience. For example, persistent cookies are used to remember you when you next visit the Site.

5.2. Persistent cookies are stored in your internet browser cookies cache and may be retrieved by the Site next time you visit the Site.

5.3. Cookies collect information about you, including your habits when accessing the Site and any information provided in customising the Site. However, per-session cookies do not give the Site access to anything else on your computer. Only the website which issued the cookie may retrieve it. Persistent cookies are cached by your internet browser and you may delete the cookies from your cache through the security or privacy settings of your internet browser.

5.4. You can also prevent this collection of information by setting your internet browser to not accept cookies. This will not prevent you from accessing the Site, however it may prevent you from utilising all features of the Site.

6. Personal Information collected

6.1. You can access our home page and browse our Site without disclosing your personal information. However, you may be required to provide your personal information if you wish to access certain features of the Site.

6.2. Digital Chief collects personal information that you provide directly to Digital Chief as well as from publicly available sources.

6.3. Digital Chief only collects personal information that is necessary to carry out its business activities, including providing you with information about our products and services from time to time.

6.4. We have implemented security measures to protect the personal information we hold from unauthorised access. If you request information from us we will need to establish and verify your identity before we can disclose information to you.

6.5. If at any time you provide the personal details of someone else to us (eg a relative), you must ensure that the person has read and understood this privacy policy and separately consented to his or her personal information being used and disclosed to us by you for the purposes detailed in this policy.

7. Use of Personal Information

7.1. Digital Chief may collect, use and disclose your personal information to:

7.1.1. provide you with our products and services appropriate to your needs;

7.1.2. respond to your queries;

7.1.3. keep you up to date with services or products that may be of interest to you;

7.1.4. research, develop and improve our products and services;

7.1.5. administer the Site; and

7.1.6. analyse use of the Site.

7.2. Digital Chief will endeavour to only collect your personal information directly from you.

7.3. If you do not supply us with your personal information we may be unable to process your order for products.

7.4. The types of organisations we may disclose your information to are:

7.4.1. organisations contracted to provide marketing services (such as direct marketing) on behalf of Digital Chief; and

7.4.2. organisations contracted to provide administrative services such as mail service providers.

7.5. If we outsource administrative services involving your personal information, we will take all reasonable steps to ensure that our third party service providers handle your personal information in accordance with this privacy policy.

7.6. Digital Chief may also use or disclose your personal information for other purposes if you have consented to the use or disclosure or it is necessary to comply with the law.

7.7. Your personal information is also collected so that we can promote and market products and services (including products and services from third parties) to you (including by way of telemarketing, email, SMS and MMS messages). We may continue to promote and market services to you after you cease using the Site. If you do not wish us to promote and market products, services and special offers to you, please contact: hello@digitalchief.co.

8. Privacy Statement and Requests for Access

8.1. If we collect your personal information, you may have the right to request access to your personal information.

8.2. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request an amendment of it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

8.3. If you have any questions in relation to our information handling procedures, or you would like to request a copy of our Privacy Statement, or you wish to lodge a request for access or amendment to the personal information we hold, please contact the Privacy Officer at the following address:

E-mail hello@digitalchief.co

9. Miscellaneous

9.1. This policy represents our policy as at 23 May 2022. We may change this privacy policy from time to time. Any amendment will be made on a prospective basis, i.e. all information received or retained before the time of any amendment will remain subject to the privacy policy applicable before the amendment.

9.2. Although we intend to observe this privacy policy at all times, it is not legally binding on Digital Chief in any way. From time to time we may regard it as necessary or desirable to act outside the policy. Digital Chief may do so, subject only to any statutory rights you may have under the Privacy Act 1988 (Cth) or other applicable legislation.